Auxillis, the truly one stop motor claims solutions, with market leading quality and scale.

Many companies claim to provide comprehensive motor claims services with the ability to adapt to insurers and customer’s needs, but only Auxillis is able to provide these services at scale without outsourcing or subcontracting key elements.

Managing motors claims successfully is complex, requiring coordination and expertise – ensuring the customer experience is optimised whilst also addressing commercial objectives. So when you’re searching for a partner to provide these services and protect your brand you need a business you can rely on. Auxillis provides a full spectrum of capabilities at scale with experience, expertise and quality making them the partner of choice for many of the UK’s best known insurers, motor manufacturers and dealerships.

What’s different about Auxillis?

Resource and Scale

Aside from its own capabilities, including state of the art contact centre, web enabled claims process, as part of the FTSE 250 business ZIGUP plc, Auxillis is able to draw on the scale, resources and group capabilities unavailable to many other businesses, including a fleet of 9,000 owned vehicles as well as Northgate’s LCV fleet, legal services from NewLaw, Roadside recovery and claims services from FMG and the mobile and bodyshop network of FMG Repair Services.

Experience and Expertise

With almost 35 years of motor claims solutions experience Auxillis has developed an enviable reputation for expertise and service delivery in the motor claims sector. Auxillis’s consistency and reliability has become an important advantage demonstrated by the longevity of the commercial relationships Auxillis enjoys with its customers.

Service Quality

Auxillis has focused on service as a unique advantage. Seeking feedback from every customer who has used our services - and based on responses from almost one third - Auxillis enjoys a market leading a 12 month average NPS of 71%. With scores of 4.7 on Trustpilot and 4.4 on Google reviews Auxillis is rated highly for quality services by customers. It’s no surprise that Auxillis’s FNOL experience is second to none having been awarded North East Contact Centre of the Year 2018 and consistently recognised as a runner up 2019, 2017, 2016 and 2015.

Technology

From our online portal enabling customers to quickly and conveniently approve services reducing call times, improving convenience, to the use of robots for internal administration and processing to the use of electronic on and off hire of vehicles with vehicle tracking and geo-fencing, technology is an integral part of Auxillis’s service. As we develop and improve our services, technology and its integration both internally and with partners is a key focus.

Fleet and Network

With our owned fleet of over 13,000 vehicles including the latest electric and hybrid vehicles, distributed from 60 branches across the UK, Auxillis is able to provide unrivalled control of the hire experience, speed of deployment and quality. A unique feature of this is the delivery and collection of hire vehicles to home or work - minimising inconvenience for customers, and now with enhanced COVID safety measures in place.

There are few businesses that can match Auxillis’s operational scale and scope - offering a seamless ‘one stop’ service. As part of the FTSE 250 ZIGUP plc Group, Auxillis’ own capabilities and expertise are complimented by the full range of integrated Group capabilities:

• 68 FMG Repair Services owned bodyshops ensuring guaranteed high quality repair capacity;
• Northgate Vehicle Hire providing market leading van and LCV hire through a national branch network;
• FMG providing comprehensive, fault repair, roadside assistance and fleet services;
• NewLaw Solicitors and Principia Law delivering high quality legal services.

If you'd like to know more about how Auxillis can assist your business or learn more about our services contact us now on: