The Most recent Auxillis and Industry stories
The Most recent Auxillis and Industry stories
Last week, our Peterlee Contact Centre team hosted a charity day to raise money for Alzheimers Society.
Our team raised a grand total of Â£997.00 which will go towards helping Alzheimers Society fund research into the cause, cure, care and prevention of dementia.
Throughout the day we hosted some great events, from a bake sale, dress down day, a tombola, guess how many sweets were in the jar and numerous raffles and hampers.
We had lots of winners throughout the departments at Auxillis, with all donations going towards the total for our chosen charity.
A big thank you to all of our team for getting involved and supporting such a great cause!
Family owned motor retail group JCT600 has announced the selection of Auxillis to provide its Accident Aftercare program.
Offering comprehensive 24/7 365 accident management including fault and non-fault assistance, Auxillis will deliver support for JCT600 customers driving 23 of the worlds best-known vehicle brands from Bentley to VW across its 54 dealerships.
With extensive experience of accident management service provision for the automotive sector, Auxilliss specialist team will offer customers market leading hire and repair services. Working to market leading quality standards, Auxillis has a 12-month average NPS of 67% and on-line ratings with sites such as Trustpilot of 4.7 and Google 4.4, delivering Covid safe services.
We had very exacting requirements for a new service provider. Of course, we needed to ensure the commercial offer was compelling, but we were impressed by Auxilliss understanding of the market, our business and the service standards we expect said Sam Tordoff JCT600 Group Operations Manager. He added, Our wider group relationship was also a factor, FMG already provide Accident Management services to JCT600 Vehicle Leasing Solutions and this gave us an insight to the service philosophy and expertise.
The JCT600 agreement marks another significant new business win for Auxillis in a period of exceptionally challenging economic circumstances. Commenting on the success Phill Witterick Auxillis Commercial Director said, Were really pleased JCT600 selected us to provide Accident Aftercare. Gaining such a prestige account is always fantastic news but doing so during the pandemic is exceptional not least as we completed the entire process remotely no one involved has met face to face yet. But we hope to do so soon!.
As JCT600 enter their 75th Anniversary year, Auxillis is developing a range of PR and marketing to launch and support the Accident Aftercare services.
Today our Peterlee contact centre held their annual Summer Charity day in aid of Macmillan Cancer Support.
The team raised an amazing £1,951 through raffles, bake sales and dress down days to support England in their bid to win the world cup.
As well as fundraising, our Peterlee site also had the pleasure of hosting Elliott from Pioneering Care Partnership on Wednesday. Elliot was on site to help raise awareness on a number of different cancers as well as providing valuable tips and advice.
But it looks like the team arent quite finished fundraising for Macmillan yet as we will be continuing to collect money for dress down days throughout Englands stay in the World Cup.
Well done to everyone at our Peterlee Contact Centre!
Having just been shortlisted for North East Contact Centre of the Year at the upcoming North East Contact Centre Awards, Peterlee firm Auxillis have also achieved the Better Health at Work Bronze Award.
The main aim of the Better Health at Work Award is to encourage employers to promote a healthy workplace and improve the wellbeing of employees, through a structured and supported approach. In order to achieve the Bronze Award companies need to meet 9 set criteria including: raising health awareness through a minimum of 3 health campaigns or events, promoting positive mental health and healthy eating and encourage harm reduction around the use of tobacco.
The team began working towards the Award in June 2017, led by Ruth Maher in Human Resources and Lead Health Advocate, Wendy Wilson, who both put in a tremendous effort to improve the health and wellbeing of all Peterlee employees.
After conducting a health survey of all staff, the team identified key areas of improvement and devised several campaigns to raise awareness, including appointing Health Advocates and Mental Health First Aiders to provide practical support and access to appropriate help, supporting staff to attend a 12 week SmokeFree course, arranging corporate membership with Xercise4Less and organising out-of-work activities such as the Yorkshire 3 Peaks Challenge, Charity Football matches and Newcastle Stampede.
Wendy Wilson commented on the achievement, Were extremely proud to have achieved the Bronze award after making so many positive changes across the contact centre. The improvements have been so well received and have truly helped people make better lifestyle choices!
Most businesses take up to 12 months to demonstrate theyve met the award standards, but Auxillis managed it in only 5 months. The team are now looking forward to continuing the good work they have begun with a view to completing the Silver Award in the New Year.
For the third successive year, Peterlee claims management firm Auxillis has been shortlisted for the North East Contact Centre of the Year (over 250 seats).
It has been an exciting year for Auxillis with new business wins, a large recruitment drive and the acquisition of additional premises. The news of the North East Contact Centre Awards shortlist was met with great delight by the team, as Auxillis is also celebrating both 30 years of assisting motorists and the first anniversary of their rebranding.
In its 14th year, the North East Contact Centre Awards will take place on 2nd February 2018, showcasing and rewarding the exceptional talents and achievements made by both front line and support staff across North East contact centres. All entrants face stringent judging by a panel of industry experts, ensuring that the winners of the 12 categories truly are the best of the best.
Auxillis are vying for the top prize of the night with their nomination for North East Contact Centre of the Year (over 250 seats) and Operations Director, Susan Howe commented: We are thrilled to once again be shortlisted for the final stages of the North East Contact Centre Awards this announcement marks three years in a row! It is a great honour to be recognised amongst our peers for the great work and dedication that every team member of Auxillis shows.
The winners will be announced at the glittering awards ceremony at the Ramside Hall Hotel. The event is hosted by Make It Sunderland and delivered by Shes Gott It! Events with a range of sponsors including greenbean by NRG, EC Outsourcing and Go North East.
Our Covid-19 Precautions
In response to the Covid-19 outbreak we continue to take a range of measures to protect our customers, colleagues and the wider community. These steps reflect the guidance from the UK government and public health bodies. We continue to proactively assess advice and potential controls to ensure our locations and delivery of services are as safe as possible.