Auxillis 5,000th Trustpilot Review!
“A’s all the way” was the headline that appeared on Auxillis’ very first Trustpilot review back in early 2015. Awarding five stars, Angela’s review proclaimed, “the car arrived quickly, the paper work was minimal and the car was new, clean and lovely to drive” going on to add, “I would recommend to anyone”.
Fast forward six years and Auxillis has just received their 5,000th review with a glowing five star score and very similar comments from reviewer Heather, “This has been one of the best customer services I have ever received…I would wholeheartedly recommend Auxillis to everyone.”
Positive feedback is always appreciated and the 5,000th review is as welcome as the first. But this impressive tally of 4,163 five star reviews tells only part of the continuous improvement story everyone at Auxillis has contributed to over the last six years.
April 2015
"A's all the way"
I recently had need for a hire car and was very pleased with the service received from Albany assistance. The car arrived quickly, the paperwork was minimal and the car itself was new, clean and lovely to drive. The staff were all very helpful and when the time arrived for the car to be returned collection was efficient and straightforward.
I would recommend Albany to anyone.
Yes, our Trustpilot score has improved from 4.2 to 4.7, our Google and
Reviews.io scores are 4.4 respectively – but so much has changed, revolutionising the way Auxillis provides services, improving the customer experience and quality to new levels.
Although Angela would still enjoy the same high level of service she experienced in 2015, her experience would be very different:
- Our online portal reduces call times, improving convenience and speeding up service delivery whilst also allowing customers to track their repair and hire when they want, with no need to make calls or wait for updates;
- Our owned fleet of vehicles now includes the latest electric and hybrid vehicles, distributed through a now much larger UK branch network, allowing us to closely control the quality of the hire experience;
- Convenient delivery and collection of hire vehicles to home or work - has always been part of our service minimising inconvenience for the customer, but our Covid safety precautions also safeguard customers and colleagues;
- Vehicle telematics in our Fleet enable customers to leave vehicles at bodyshops with our system automatically ending the hire;
- Auxillis’ FNOL experience is second to none having been awarded North East Contact Centre of the Year 2018 and consistently recognised as runner up 2019, 2017, 2016, 2015.
There are few businesses that can match Auxillis’ operational scale and scope - offering a seamless ‘one stop’ service. As part of the FTSE 250 ZIGUP plc group, Auxillis’ own capabilities and expertise are complimented by the full range of integrated Group capabilities:
- 68 FMG Repair Services owned bodyshops ensuring guaranteed high quality repair capacity;
- Northgate Vehicle Hire providing market leading van and LCV hire through a national branch network;
- FMG providing comprehensive FNOL, fault repair and fleet services;
- NewLaw Solicitors and Principia Law delivering high quality legal services.
If you would like to find out more about how Auxillis could help you deliver market leading mobility services from a truly integrated single provider, contact us now on the details below:
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