Partners
Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.
Partners
Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.
Partners
Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.
Partners
Providing high quality bespoke services to partners and customers in the insurance, broker and automotive sectors.
Partners
We provide accident management services to customers of some of the UK’s largest and most respected insurance, broker and automotive companies. We offer a comprehensive range of services including: replacement and hire vehicles, vehicle repair, recovery of other losses and insurance cover.
Our unrivalled experience, expertise and scale enable us to offer a complete range of high quality services, as either a turnkey or bespoke solution for high volume partners whilst still delivering a personalised, tailored solution for small to medium sized operations. The longevity of our partnerships is testimony to our constant drive to meet high standards, deliver innovative solutions and consistently improve and meet stretching objectives in a complex sector.
At a Glance
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Proven Track Record in delivering value for partners through tailored service programmes and flexible, competitive commercial models.
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Market leading levels of customer satisfaction
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Full capability across all areas of motor claims handling
1992
Established
£329.4m
Market cap
T/O > £1.49bn (Redde Northgate plc )
1,400+
Employees
82% customer facing
99%
Right first
time
Why Choose Auxillis?
One Call, One Click
Single digitally integrated service, single service intragroup provides a seamless customer journey.
SLAs
Services are provided and measured to market leading service standards from contact to hire and repair service delivery
Owned Fleet
Our own fleet of 13,000 vehicles, 60 vehicle classes, delivered and collected through our combined UK branch network
Digital Solutions
Award winning online solutions providing speed, simplicity and convenience for customers and partners across our services
Full Service
A complete 'single group' service including credit hire, credit repair, fault repair, legal services and insurance products
Quality and Service
Auxillis asks every customer to provide feedback about their experience of our services - on average over 26% of customers respond. Our 12 month average NPS is 65 based on over 47,000 responses.
Our commitment to delivering high quality services in a complex sector with customers who are often distressed is embedded throughout our business. We continuously measure our service and seek improvements through feedback from customers, partners and colleagues.
9/10
Customers would use our service again
12 month rolling average based on all Customer Satisfaction Survey responses.
What Our Customers Say About Us
Our customers consistently rate our services 9 out of 10 in our Satisfaction Survey, which is sent to all customers every month. We value customers taking the time to leave service feedback and ratings on consumer websites and we enjoy great ratings on Trustpilot, Google, Review Centre, FreeIndex and Yell.
Excellent Service…
"From the moment of contact until the return of my vehicle, Auxillis provided a trouble free service. They organised vehicle collection, delivery & vehicle hire, and also kept me up date with the repairs via text and online app. Very impressed."
The very best service I have ever received
"From the minute I had the accident where someone smashed into me this company took over and helped every step of the way. As this was difficult time this company supported me all the way till I got my car which was as good as it was before the accident."
Excellent Service!
"When my car was in for repair I needed the use of another car. My insurance put me in touch with this company and they supplied me with a new car, and I mean brand new! Their service is second to none and I will recommend them to everyone. They provided a very professional service, they delivered the car to my door as well as collecting it. Outstanding and very pleasant experience all round."
Very well looked after
"A very helpful and prompt service. I had my car written off by some crazy driver, as this is my first claim in over 30 year I did not know what to expect. I was very well looked after with all contacts being helpful and completed in one call, thanks for your help!"
What We Can Provide
Contact Us
If you have a project you would like to discuss with us or just want to find out more about our services and how we can help your business improve service and profitability contact:
Business Development
Tenders, RFIs and RFPs
We would be interested in responding to any Tender, RFI or RFP you may have for the provision of accident management, fault and non-fault claims handling services as well as integrated legal services and supporting insurance products. Please contact us at BD@auxillis.com and one of our team will contact you to discuss your requirements in more detail.
We're Recruiting
We're Recruiting
